Measuring Users Satisfaction of an e-Government Portal

In this paper we try to measure the satisfaction of the agrogov.gr website users. Agrogov.gr is a web-portal designed to provide e- Government services. In order to measure users satisfaction we use the MUlticriteria Satisfaction Analysis (MUSA) method. The implementation of the method in users satisfaction evaluated quantitative global and partial satisfaction levels and to determine the strong and the weak points of agrogov.gr website. We used 5 criteria for this evaluation. The results showed that the users of the agrogov.gr portal were satisfied from the global services that are provided but there are still actions to be taken in order to improve the users satisfaction. MUSA method highlights these actions.