Opinion mining based on fuzzy domain ontology and Support Vector Machine: A proposal to automate online review classification

• The available classical ontology-based systems are inadequate and limit the information extraction from the internet.
• An ontology with fuzzy logic is effective technology for precise information extraction from blurred data environment.
• We proposed fuzzy domain ontology with SVM to extract feature’s opinion from reviews and to compute polarity.
• The result of opinion mining by using SVM with FDO for online large data set is better than SVM-based existing systems.
• The proposed system thoroughly explains the feature extraction and polarity computation.

With the explosion of Social media, Opinion mining has been used rapidly in recent years. However, a few studies focused on the precision rate of feature review’s and opinion word’s extraction. These studies do not come with any optimum mechanism of supplying required precision rate for effective opinion mining. Most of these studies are based on Naïve Bayes, Support Vector Machine (SVM), K-Nearest Neighbors (KNN), and classical ontology. These systems are still imperfect for classifying the feature reviews into more degrees of polarity terms (strong negative, negative, neutral, positive and strong positive). Further, the existing classical ontology-based systems cannot extract blurred information from reviews; thus, it provides poor results. In this regard, this paper proposes a robust classification technique for feature review’s identification and semantic knowledge for opinion mining based on SVM and Fuzzy Domain Ontology (FDO). The proposed system retrieves a collection of reviews about hotel and hotel features. The SVM identifies hotel feature reviews and filter out irrelevant reviews (noises) and the FDO is then used to compute the polarity term of each feature. The amalgamation of FDO and SVM significantly increases the precision rate of review’s and opinion word’s extraction and accuracy of opinion mining. The FDO and intelligent prototype are developed using Protégé OWL-2 (Ontology Web Language) tool and JAVA, respectively. The experimental result shows considerable performance improvement in feature review’s classification and opinion mining.