کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
4949063 | 1439934 | 2017 | 7 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Web-based Visual Decision Support System (WVDSS) for letter shop
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
هوش مصنوعی
پیش نمایش صفحه اول مقاله
چکیده انگلیسی
Decision Support Systems (DSS) is one of the key tools to transform data to decisions. In this paper, a successful implementation of a web based DSS in a direct mail (letter shop) is explained. Utilizing continuous improvement framework, we provide how the Web-based Visual Decision Support System (WVDSS) helped the organization to successfully turn around the scheduling and capacity planning function along with extending the success to customer service, and warehouse operations. The outcome of implementing the WVDSS were (1) attainment of 100% scheduled delivery date, (2) improved efficiencies across the value stream, and (3) real-time notification of shipment to the customer service representatives. The unique contribution of this work is the original implementation of a web based decision support system in a high variety and low volume letter shop environment spanning transactional and manufacturing value streams.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Robotics and Computer-Integrated Manufacturing - Volume 43, February 2017, Pages 148-154
Journal: Robotics and Computer-Integrated Manufacturing - Volume 43, February 2017, Pages 148-154
نویسندگان
Krishnan Krishnaiyer, F. Frank Chen,