Predicting the effects of eWOM and online brand messaging: Source trust, bandwagon effect and innovation adoption factors

This study examined the integrative effects of a brand's online product description, eWOM content, digital retail platforms and innovation adoption factors on a consumer's decision-making process. Results from a between-subject experiment (N = 231) suggest that consumer perceptions of product-description usefulness, technology fluidity, product usefulness, product-use ease, consumer-review trustworthiness, consumer-review usefulness, user ratings of consumer reviews and retail-platform trustworthiness have a direct or indirect effect on their attitude and purchase intention toward the technology product.