Knowledge Transfer: A Conceptual Model and Facilitating Feature in Start-up Business

This paper presents a conceptual model of knowledge transfer (KT) in a start-up business in order to solve of knowledge workers turnover. Through activities of business process observation and interviewing, the conceptual model was designed. Afterward, the features in facilitating KT tool are recommended. The features are mostly aimed to empower the knowledge workers for sharing their valuable knowledge in effectively and efficiently. This study found that the main phases of KT model are based on awareness, acquisition, transformation, association, application and knowledge externalization/feedback. Furthermore, the conceptual model has extended to manifest the user requirement using the profile, scheduling, module, learning evaluation, and reporting.