Consumerisation of Outpatient Informatics with Mobile Health Framework: A Case Study

Consumer IT is a concept often associated with Smartphones, as people are more familiar with the tools and applications which they use in their personal life on their devices. As mobile internet usage surpasses that of the PC, it is becoming the core of business enterprise transformations today. The current trend of mobile business is unique as it is dependent on the individual consumer level of Smartphone devices and applications. This is caused by the unprecedented advancement in Smartphones functionality, operating systems and wireless technologies. The paper employs a framework to help decision makers understand this trend and assists in maximising the benefit of mobile and guide the process of planning to provide a comprehensive solution. The paper outlines a mobile based solution which is designed for an outpatient clinics for a hospital located in the capital city Riyadh of Saudi Arabia, and the results were positive if the proposed solution is implemented. This includes the estimated reduction in waiting time by 30%, and improvement of patient satisfaction by 10%, and medical professional satisfaction by 4%.