Using information systems to achieve complementarity in SME innovation networks

Within dynamic innovation networks of small and medium enterprises (SMEs), complementarity between innovation partners is central to extend firm-level resources and capabilities and create synergies at the network level. Few guidelines exist for how information systems (IS) can be used to achieve fit between innovation partners. We conduct qualitative case studies of three innovation networks and investigate information technology (IT) affordances that undergird complementary activities. We provide evidence for three areas of fit and identify IT-based affordances, which foster synergy creation. These areas provide stimulus for developing IS strategies to networked innovation. We offer a conceptual model of how complementarity in SME innovation networks can be supported with the help of interorganizational systems.