کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
4972716 | 1451168 | 2017 | 5 صفحه PDF | دانلود رایگان |
- The study examined whether phone calls improved follow-up rates beyond email reminders and financial incentives.
- Consented participants were randomized to either a Call or a No Call condition.
- Those in the Call condition received phone calls if they did not complete the surveys in response to email reminders.
- The Call condition yielded higher completion rates at each follow-up period, but findings did not reach significance.
- Response to follow-up was low and the number of phone calls required raises concerns about the utility of adding phone calls.
BackgroundAutomated Internet intervention studies have generally had large dropout rates for follow-up assessments. Live phone follow-ups have been often used to increase follow-up completion rates.ObjectiveTo compare, via a randomized study, whether receiving phone calls improves follow-up rates beyond email reminders and financial incentives in a depression prevention study.MethodA sample of 95 participants (63 English-speakers and 32 Spanish-speakers) was recruited online to participate in a “Healthy Mood” study. Consented participants were randomized to either a Call or a No Call condition. All participants were sent up to three email reminders in one week at 1, 3, and 6Â months after consent, and all participants received monetary incentives to complete the surveys. Those in the Call condition received up to ten follow-up phone calls if they did not complete the surveys in response to email reminders.ResultsThe follow-up rates for Call vs. No Call conditions at 1, 3, and 6Â months, respectively, were as follows: English speakers, 58.6% vs. 52.9%, 62.1% vs. 52.9%, and 68.9% vs. 47.1%; Spanish speakers, 50.0% vs. 35.7%, 33.3% vs. 21.4%, and 33.3% vs. 7.1%. The number of participants who completed follow-up assessments only after being called at 1-, 3- and 6Â months was 2 (14.3%), 0 (0%), and 3 (25.0%) for English speakers, and 2 (18.9%), 0 (0%), and 1 (7.7%) for Spanish speakers. The number of phone calls made to achieve one completed follow-up was 58.8 in the English sample and 57.7 and Spanish-speaking sample.ConclusionsAdding phone call contacts to email reminders and monetary incentives did increase follow-up rates. However, the rate of response to follow-up was low and the number of phone calls required to achieve one completed follow-up raises concerns about the utility of adding phone calls. We also discuss difficulties with using financial incentives and their implications.
Journal: Internet Interventions - Volume 8, June 2017, Pages 10-14