Implementation critical success factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance?

► Examine whether four CSFs are critical for achieving organisational performance(OP). ► Some CSFs were not critical to implementation success (IMP) but were critical to OP. ► Some CSFs considered critical to IMP were found to be actually not critical to IMP. ► We found that IMP mediates the degree to which some CSFs affects OP. ► We demonstrate that IMP and OP should be conceptualised as two distinct variables