کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
5081194 | 1477585 | 2012 | 13 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Cross-training policies in field services
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
سایر رشته های مهندسی
مهندسی صنعتی و تولید
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چکیده انگلیسی
To evaluate the outcomes of deploying technicians dedicated to preventive maintenance, instead of fully cross-trained technicians, this simulation study assesses field service operations of a company selling maintenance services. Comprehensive service contracts render the maintenance demand experienced by the field service organization dependent on the cross-training decision. The optimal cross-training policy and the factors that influence this policy are determined, taking into account the effect on the demand for maintenance. Evidence shows that full cross-training might be especially beneficial in a field service setting. In many of the tested scenarios, full cross-training is optimal or the optimal fraction of the workforce being dedicated is low. The results reveal that, in general, a higher workload, more reliable machines, a higher maintenance frequency, and a higher contract coverage increase the benefits of deploying dedicated technicians.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Production Economics - Volume 138, Issue 1, July 2012, Pages 76-88
Journal: International Journal of Production Economics - Volume 138, Issue 1, July 2012, Pages 76-88
نویسندگان
P.J. Colen, M.R. Lambrecht,