Assessing the impact of ICT on UK general haulage companies

This paper focuses on the road freight transport industry, using the UK as a case study. It examines the extent to which Internet freight exchanges and the use of information and communication technology (ICT) processes are affecting general haulage. Recent surveys suggest that there is scope within the road transport industry to improve efficiency in terms of fill rates and empty running. Any improvements may also help to alleviate the pressures faced in many developed countries by the haulage industry, which include driver shortages, new legislation, such as the Working Time Directive in Europe, increasing road congestion, as well as to support improvements desired for sustainability. A background summary of the UK road haulage industry and the potential impact of e-commerce are provided before the results of a survey from 49 general haulage operators in their attitude to and adoption of ICT developments are analysed and assessed. The study concludes that a split picture is emerging. While many of the smaller haulage operators remain dependent upon traditional communication and process systems, the larger logistics companies, who control the majority of vehicles and freight movements, are progressively developing new ways of working supported by ICT adoption.