کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
508654 | 865374 | 2012 | 10 صفحه PDF | دانلود رایگان |

This paper aims to contribute to the discussion about the delivery of integrated solutions in the capital goods industry. The paper is based on an in-depth case study and presents a solution delivery framework that can help companies in the professional printing industry devise, deliver and price integrated solutions. The case of Océ suggests that succeeding as a solution provider requires developing the capability to provide highly customised service logic-based solutions while retaining the capability to provide, efficiently, standardised goods logic-based solutions. Hence, it suggests that adopting different delivery approaches to address customers with different types of needs can help achieve such a capability.
► The paper is based on an in-depth case study.
► It presents a solution-delivery framework for devising, delivering and pricing integrated solutions for the professional printing industry.
► Succeeding as a solution provider requires being capable of providing both service logic-based solutions and goods logic-based solutions.
► Adopting different delivery approaches to address customers with different types of needs can help achieve such a capability.
► Each approach should “accept” a certain amount of customer input and allow the charging of customers according to those accepted inputs.
Journal: Computers in Industry - Volume 63, Issue 4, May 2012, Pages 379–388