Agent-based monitoring service for management of disruptive events in supply chains

• Subsystem able to manage the distributed nature of disruptive events.
• Agent technology made it possible to address the complexity of monitoring services.
• Tailored monitoring processes are dynamically generated at execution time.
• Model-driven development approach used to generate tailored monitoring processes.
• Subsystem able to decide on the most appropriate tool to perform the monitoring task.

Schedules of supply chains are generated with buffers to absorb the effect of disruptive events that could occur during their execution. Schedules can be systematically repaired through specific modifications within buffers by using appropriate decision models that consider the distributed nature of a supply chain. To this aim, information of disruptive events at occurrence or in advance allows decision models to make better decisions. To detect and predict disruptive events along a schedule execution, a service-oriented monitoring subsystem that uses a reference model for defining monitoring models was proposed. This subsystem offers services for collecting execution data of a schedule and environment data, and assessing them to detect/anticipate disruptive events. Because of the distributed nature and the complexity of these services functionalities, this paper presents an agent-based approach for their implementation. This technology allows dealing with supply chain monitoring by structuring monitoring subsystem functionalities as a set of autonomous entities. These entities are able to perform tailored plans created at execution time to concurrently monitor different schedules. A case study is described to try out the implemented prototype system.