ERP 2.0, what for and how?

• We summarize recent applications of “Web 2.0” tools in industrial organizations.
• We show that these applications are still loosely coupled to business processes.
• We show how “2.0” tools are included in the new version of a new ERP edited by SAP.
• We suggest a step-by-step approach for including “2.0 tools” in business processes and illustrate it through case studies.

The poor level of adoption of ERP systems is often considered as linked to a loss of social interactions between users of the ERP, together with the poor adaptability of these huge systems to local needs. Web 2.0 tools (including among others social networks, wikis, mashups and tags) aim at allowing a better interaction between a user and an Internet site, or between communities of users by means of a Web site. Using these tools in an industrial context appears now as a possible solution for addressing some of the problems of present information systems, and especially ERPs. Examples of such integration of Web 2.0 technologies in industrial practices are analyzed and the empiricism with which these experiences are usually conducted is underlined. In order to address this problem, we suggest a step-by-step method allowing to identify on which business processes performed by an ERP the Web 2.0 tools could be of interest, and investigate how to integrate the two worlds. This approach is illustrated on the SAP product Business By Design, which new version includes a set of configurable Web 2.0 tools.