An approach for determining the requirements of computerised maintenance management systems

Information technology (IT) could be an important tool for reaching efficiency and effectiveness within maintenance, provided that correct and relevant IT is applied. In this paper, a conceptual model for identifying maintenance management IT requirements is developed, with its practical application in a process for the IT requirements identification for maintenance management. The process is exemplified in two real-world cases. This paper suggests that the factors of goals, purpose and use should be considered on organisational and individual level in order to identify the IT demands. Correct level of IT applied, i.e. IT consisting of correct functionality required for planning, conducting and following up maintenance activities according to the state of maintenance and the strategy adapted, will contribute to successful maintenance management. Moreover, this paper promotes the use of a structured procedure for the identification of IT requirements for maintenance management.