کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
5111528 | 1483556 | 2017 | 17 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment
ترجمه فارسی عنوان
سنجش عملکرد مبتنی بر کارت امتیازی متوازن خطوط هوایی اروپا با استفاده از رویکرد تصمیم گیری ترکیبی چند متغیری تحت محیط فازی
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کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
استراتژی و مدیریت استراتژیک
چکیده انگلیسی
The purpose of this study is to evaluate the performance of the European airlines, using a balanced scorecard perspective. Within this scope, a hybrid multi-criteria approach was used by combining the Fuzzy DEMATEL, Fuzzy ANP, and MOORA methods. The results demonstrate that customer dimensions and profit per customer are the most significant key factors in the balanced scorecard perspective. Additionally, the airline companies with the largest profit (per employee) and highest number of passengers and flights (per employee) had the best scores in the multidimensional performance results. Furthermore, the airline companies with the highest profitability and efficiency are more successful than other companies. Therefore, we recommend European airlines to focus on these aspects in order to improve their performance. This study makes an important contribution to literature by helping to solve a significant problem in the market with the proposed methodology.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Air Transport Management - Volume 63, August 2017, Pages 17-33
Journal: Journal of Air Transport Management - Volume 63, August 2017, Pages 17-33
نویسندگان
Hasan Dinçer, Ãmit HacıoÄlu, Serhat Yüksel,