The effects of information overload on reference librarians

- The subjective information overload experience of reference librarians was explored.
- The librarians did not experience the full impact of information overload due to their skills.
- The librarians felt confident in their abilities to cope with information environments.

Nowadays, librarians work in information environments characterized by information overload. This study uses a qualitative-phenomenological method to examine the way in which reference librarians in academic libraries in Israel view and deal with the information overload phenomenon. Fifteen reference librarians responded to questions in semi-structured interviews. Four strategies of coping with information overload were identified: filtering, avoiding, satisficing and selecting items from the top of the list. Further, findings reveal that participants have not experienced the full impact of information overload. The research findings expand the existing body of knowledge about how librarians deal with information overload, and provide new information on the particular perspective of reference librarians in academic libraries, an aspect that has not been researched extensively to date. The findings are relevant to library managers, to directors of training programs for new librarians, to LIS educators, and to professional organizations.