Development and initial evaluation of the Clinical Information Systems Success Model (CISSM)

PurposeMost clinical information systems (CIS) today are technically sound, but the number of successful implementations of these systems is low. The purpose of this study was to develop and test a theoretically based integrated CIS Success Model (CISSM) from the nurse perspective.MethodsModel predictors of CIS success were taken from existing research on information systems acceptance, user satisfaction, use intention, user behavior and perceptions, as well as clinical research. Data collected online from 234 registered nurses in four hospitals were used to test the model. Each nurse had used the Cerner Power Chart Admission Health Profile for at least 3 months.ResultsPsychometric testing and factor analysis of the 23-item CISSM instrument established its construct validity and reliability. Initial analysis showed nurses’ satisfaction with and dependency on CIS use predicted their perceived CIS use Net Benefit. Further analysis identified Social Influence and Facilitating Conditions as other predictors of CIS user Net Benefit. The level of hospital CIS integration may account for the role of CIS Use Dependency in the success of CIS.ConclusionsBased on our experience, CISSM provides a formative as well as summative tool for evaluating CIS success from the nurse's perspective.

► CISSM provides a formative as well as summative tool for evaluating CIS success from the nurse's perspective.
► Nurse satisfaction and CIS use dependency are each predictors of CIS net benefit for the nurse user.
► The level of hospital CIS integration could explain the role of CIS use dependency in the success of CIS.