Representing a Case-Based Interpretation of the PSS Design Toolkit

In the case of product service systems (PSS) it's important that products and services are designed as a combined value carrier, rather than merely adding services as by-product or using products only as a means to provide services. To support a valuable inclusion or transition, there is a need for new and adapted tools - based on service, interaction and (user) experience design - in order to explore the opportunities provided by emerging PSS concepts. Furthermore, besides the main challenge for the designer to manage the variety of underlying design processes, early representation and communication are key for the strategic rollout of the PSS concept. This paper describes a case visualization of an early stage product service system design project in a first master year for product developers. The results bring forward iterative support with the aim to revise, adapt and add to the current PSS design tools and to better support future generation designers for the challenges that come with designing these product service systems.