Flightdeck and Air Traffic Control Collaboration Evaluation (FACE): Evaluating aviation communication in the laboratory and field

The challenge to anticipate the human factors impact of introducing new technologies into a safety critical environment can be addressed in a number of ways. This paper presents a research programme that utilised both laboratory- and field-based assessments to examine the way in which datalink and freeflight may affect the communication and collaboration between pilots, air traffic controllers, and other actors and artefacts in the flightdeck–air traffic control (ATC) joint cognitive system. An overview of the results from these studies is presented, and guidance is provided as to the likely situations in which this new technology is most likely to be successfully applied. In addition, the methodological approach of combining results from field and laboratory data is discussed.