کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
554176 873684 2008 7 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
A systematic approach for improving the quality of official statistics: Case of Korean information and telecommunication industry
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر سیستم های اطلاعاتی
پیش نمایش صفحه اول مقاله
A systematic approach for improving the quality of official statistics: Case of Korean information and telecommunication industry
چکیده انگلیسی

With the rapid growth of information and communication technology (ICT) in Korea, there was a need to improve the quality of official ICT statistics. In order to do this, various factors had to be considered, such as the quality of surveying, processing, and output as well as the reputation of the statistical agency. We used PLS estimation to determine how these factors might influence customer satisfaction. Furthermore, through a comparison of associated satisfaction indices, we provided feedback to the responsible statistics agency. It appears that our model can be used as a tool for improving the quality of official ICT statistics.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Information & Management - Volume 45, Issue 6, September 2008, Pages 403–409
نویسندگان
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