کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
554514 1451131 2011 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Knowledge reuse through electronic repositories: A study in the context of customer service support
موضوعات مرتبط
مهندسی و علوم پایه مهندسی کامپیوتر سیستم های اطلاعاتی
پیش نمایش صفحه اول مقاله
Knowledge reuse through electronic repositories: A study in the context of customer service support
چکیده انگلیسی

Organizations are implementing electronic repository systems to facilitate knowledge reuse but with varying degrees of success. There is a lack of understanding of how individual and technical factors interact in determining knowledge reuse and the performance benefits that could be derived from electronic knowledge repositories. We proposed a model to explain the impact of user motivation and the user's perception of the value of the available knowledge repository on knowledge reuse and the individual's performance benefits through using the system. Through a field survey, we found that perceived knowledge repository capability and intrinsic motivation positively affected knowledge reuse, which in turn impacted the benefits derived from using the system. We also found that perceived knowledge repository capability moderated the relationship between extrinsic reward and knowledge reuse.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Information & Management - Volume 48, Issues 2–3, March 2011, Pages 106–113
نویسندگان
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