Extending technology usage to work settings: The role of perceived work compatibility in ERP implementation

Spanning over three decades and hundreds of studies, researchers have generated models, that examined user perceptions of technological attributes presumed to influence intention to use IT and consequent usage behavior. While these theories have provided reasonable explanations of IT usage across a broad range of technological and task settings, they did not address the role of IT in organizations, though they have been tested in organizational contexts, the models have not been modified to fit the context of organizational work. Current models are good at explaining IT usage in personal-settings, but they have not adequately examined the role of IT in organizations and thus have limited explanatory power in such settings. Furthermore, organizations deploy IT both to maximize its usage and to derive performance benefits from it. However, current IT usage models generally only consider IT usage as the dependent variable, without examining its performance impact. We extended IT usage models to include the role of IT's perceived work compatibility in shaping users’ IT usage intention, usage, and performance in work settings. The model was empirically validated using a field survey of 138 users of ERP systems in 62 firms in China.