How information-sharing values influence the use of information systems: An investigation in the business intelligence systems context

• We examine the effects of information-sharing values on BIS success dimensions relationships.
• Information use depends on information quality, but not on system quality.
• An increase in information-sharing values is reflected in increased information quality.
• Information-sharing values are not directly linked to information use.
• Information-sharing values negatively affect the information quality–information use link.

Although the constituents of information systems (IS) success and their relationships have been well documented in the business value of information technology (IT) and strategic IS literature, our understanding of how information-sharing values affect the relationships among IS success dimensions is limited. In response, we conduct a quantitative study of 146 medium and large firms that have implemented a business intelligence system in their operations. Our results highlight that in the business intelligence systems context information-sharing values are not directly linked to IT-enabled information use, yet they act as significant moderators of information systems success dimensions relationships.