Effects of controller-pilot communication medium, flight phase and the role in the cockpit on pilots’ workload and situation awareness

This study explores the effects of communication medium, flight phase, and the role in the cockpit on pilots’ workload and situation awareness. Eight pilots with the experience of Controller-Pilot Data Link Communications (CPDLCs) participated in this simulated experiment. Two types of communication medium (voice and datalink), three types of flight phase (departure, cruise, and arrival), and two types of role (pilot flying and pilot non-flying) were investigated in the experiment. The results indicated that flight phase is a significant factor and cruise is the most suitable phase for datalink use on pilots’ acceptance, workload, and situation awareness performance. Both medium and role were not the significant factors. Since there is no significant difference on medium when no extra tasks and interferences involved in a normal flight, that the use of CPDLC can be justified during all phases of a no-event flight. In addition, the results of usability indicated that the simulated CPDLC with command selection functions proposed in this study provides good utility for the participants. In order to use the CPDLC for all phases of flight in the future, adding more command selection functions in place of typing messages by pilots and accommodating appropriate interfaces for different phases are recommended to enhance the usability of the CPDLC unit.

► Flight phase is a significant factor and cruise is the most suitable phase for datalink use.
► Controller-Pilot Data Link Communications (CPDLCs) can be used during all phases of a no-event flight.
► The simulated CPDLC with command selection functions proposed in this study provides good utility for the subjects.