Tipping point: The narrow path between automation acceptance and rejection in air traffic management

Capacity limits on the air traffic management (ATM) system are of global concern. One solution to increase the efficiency of existing ATM system is through the implementation of advanced automation. However, past experience suggests ATCOs are selective and critical about the forms of automation they are given. Therefore, this study aimed to determine if a threshold or tipping point exists, a point after which users (Air Traffic Control Operators; ATCOs) of automation are no longer willing to accept or cooperate with the automation. 500 Air Traffic Control Operators completed an on-line survey that comprised a series of demographic questions as well as two hypothetical but plausible futuristic air traffic management tools. Each tool contained seven different situations involving different levels of automation involvement ranging from fully manual operation to fully automated. Participants were asked to rate on a five point Likert scale the extent to which they agreed with the statements describing their interaction with the new tools. The results revealed a ‘tipping point’ in automation acceptance/rejection reflecting the point where the applied level of automation shifted the locus of decision-making away from the operator. The results are discussed from a theoretical and applied perspective.

► This paper examines if a ‘tipping point’ exists in terms of automation acceptance.
► 500 air traffic control officers completed an on-line survey.
► The results revealed a ‘tipping point’ in automation acceptance/rejection.
► This occurred when the locus of decision-making moved away from the operator.