کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
6726531 | 1428885 | 2018 | 34 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
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کلمات کلیدی
موضوعات مرتبط
مهندسی و علوم پایه
مهندسی کامپیوتر
گرافیک کامپیوتری و طراحی به کمک کامپیوتر
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چکیده انگلیسی
Manufacturing companies increasingly try to innovate in their offers to consumers by creating more complete solutions that combine product and service components. However, shifting from a product-centric perspective to a solution-oriented perspective is challenging. The present study adopted a design research methodology and built on Service-Dominant logic, integrating the human-oriented perspective of Service Design with an organizational network-oriented perspective of Product-Service System. It creates a new Integrative PSS approach, evolves design models, and provides an application in a manufacturing industry. This paper details how the application supports the design of product-service system solutions from the exploration to the implementation stages, highlighting the physical evidence of service, and contributes to advance design research at the intersection of PSS and Service Design.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Design Studies - Volume 55, March 2018, Pages 112-145
Journal: Design Studies - Volume 55, March 2018, Pages 112-145
نویسندگان
Nina Costa, Lia PatrÃcio, Nicola Morelli, Christopher L. Magee,