A fuzzy-based decision support model for monitoring on-time delivery performance: A textile industry case study

► We propose a model to assist decision making in complex supply chain environment. ► This model is for determining the chance of meeting on-time delivery. ► It combines fuzzy logic and unitary structure-based supply chain model. ► Fuzzy inputs are demand forecast, materials shortage and manufacturing lead time. ► The proposed model provides real-time monitoring of on-time delivery performance.