Clinical information systems end user satisfaction: The expectations and needs congruencies effects

- A model for clinical users' satisfaction with clinical information systems (CIS).
- Empirical test of model using survey in a public hospital (112 doctors, 203 nurses).
- Perceived CIS performance is found to be the most influential satisfaction factor.
- The expectations congruency is the next significants satisfaction factor among doctors.
- The second significant satisfaction factor for nurses is found to be the needs congruency.