How to combine lean and safety management in health care processes: A case from Spain

The outcomes of this research is valuable for hospital units and health organizations that need to achieve efficiency enhancement, improving patient safety at the same time. For managing clinical processes properly, hospital managers could consider the results of this research to solve their CRM problems. The emerged evidences contribute to the development of guidelines for the implementation of “L&S” projects, pursuing multiple objectives and contributing to the growth of more safe and sustainable health care systems.