Supply Chain of Human Organs: A Case Study in Hospital Complex in Sorocaba

The supply chain management has great attention of both academics and executives as a way to improve the success of product development, quality targets and delivery, eliminate waste, improve customer satisfaction, reduce costs and gain competitive advantage individually and for the organizations as a whole string. However, SCM is poorly studied in the hospital sector, mainly in the donation of organs to be transplanted to other patients, This study is characterized as an exploratory and descriptive approach, which uses a method of deductive approach (from general to particular) as a method of procedure, and the case study as a method of data analysis, qualitative research, which is main objective help to understand the problems; conclusive and generally more formal and structured, which is intended to test specific hypotheses and examine relationships. The research instrument was used a semistructured questionnaire to members of the hospitals. In this study generates the following problems: solving problems of weak points in the supply chain of organ donation that generate lead times are high sources of competitive advantage for this chain?