Technical and Organizational Issues about the Introduction of Augmented Reality in Maintenance and Technical Assistance Services

Augmented Reality (AR) is an emerging technology that can provide support to the provision of maintenance and technical assistance services by dispersed technicians, who are not convenient skilled to deal with the increasing complexity of modern products. This paper, through a case study in an industrial context, presents the main technical and organizational challenges that have to be faced in order to introduce AR in the delivery process of maintenance services.