کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
7355154 1477504 2018 43 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Quality management standards, institutionalization and organizational implications: A longitudinal analysis
ترجمه فارسی عنوان
استانداردهای مدیریت کیفیت، نهادینه سازی و مفاهیم سازمانی: یک تحلیل طولی
کلمات کلیدی
تئوری نهادی، مدیریت کیفیت، درآمد فروش، بهره وری عملیاتی، جبران خسارت،
موضوعات مرتبط
مهندسی و علوم پایه سایر رشته های مهندسی مهندسی صنعتی و تولید
چکیده انگلیسی
We explore longitudinally how the institutionalization of quality management standards would lead to paradoxical performance implications. Specifically, we examine the organizational consequences of ISO 9000 adoption when the standard was increasingly institutionalized in the manufacturing industry in the early years. Based on hierarchical linear modeling of panel data of manufacturing firms, we find that the sales revenues of ISO 9000 certified firms increased steadily when the standard is increasingly institutionalized. However, operational efficiency significantly deteriorates at the same time, so as the shareholder value (measured by Tobin's q). We further reveal that the institutionalization of ISO 9000 leads to higher CEO compensation, despite deteriorating operational efficiency. We argue that when process systems like ISO 9000 are institutionalized, they lead to certain negative consequences. To make management standards less susceptible to institutional forces, we believe that a fact-based, result-oriented approach in the implementation should be stressed.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Production Economics - Volume 200, June 2018, Pages 231-239
نویسندگان
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