کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
7418911 | 1482389 | 2017 | 10 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Corporate Responsibility under the ECSI model: An application in the hotel sector
دانلود مقاله + سفارش ترجمه
دانلود مقاله ISI انگلیسی
رایگان برای ایرانیان
کلمات کلیدی
موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
مدیریت فناوری و نوآوری
پیش نمایش صفحه اول مقاله
چکیده انگلیسی
This article deals with the study of Corporate Responsibility (CR) under the European Customer Satisfaction Index (ECSI). The methodology of this empirical study, conducted among 629 customers staying at hotels in the city of Seville, is based on structural equation modeling (PLS). The results obtained demonstrate the applicability of the European model to the hotel sector, although not all the relationships from the original model have been proven. The main contributions are derived from a better understanding of the model's components, a variable not studied before having been incorporated: the importance of Corporate Responsibility (CR). Moreover, it means to contribute to the field of research on CR as, despite the growing interest in the subject, the effects of this construct are still poorly understood.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: European Research on Management and Business Economics - Volume 23, Issue 1, JanuaryâApril 2017, Pages 23-32
Journal: European Research on Management and Business Economics - Volume 23, Issue 1, JanuaryâApril 2017, Pages 23-32
نویسندگان
MarÃa-Ángeles Revilla-Camacho, Francisco-José CossÃo-Silva, Beatriz Palacios-Florencio,