Do good looks matter when applying for jobs in the hospitality industry?

This research aims to understand whether there is any difference in interview opportunities within the Taiwan hospitality industry due to physical attractiveness. The resume audit method was utilized to design fictitious resumes, and then they were sent to numerous job openings. The status of callbacks for interviews was observed, and the results showed that the attractiveness of job candidates is an important factor affecting the rate of interview callback in the Taiwan hospitality industry. For male candidates the “appearance effect” is particularly significant, though it is not as noteworthy for female candidates. Also, different types of job openings vary in the degree to which good looks affect a callback: the most important appearance effect exists for front desk receptionists; the second is for food servers at restaurants within a hotel. For other types of job openings such as housekeeping attendants, kitchen staff, and management trainees, there is no appearance effect.