When consensus counts: Exploring the impact of consensus claims in advertising

Consensus claims are broad declarative statements used in an advertisement purporting that a majority of a certain group of consumers prefer or use the sponsor's product or service. While consensus claims are frequently used by advertisers, little is known about how they operate or their effectiveness. We utilize attribution theory to provide insight about how consensus claims operate, and to investigate the impact of consensus claims on attributions and brand attitudes. Results suggest consensus claims are an effective advertising strategy, but their persuasive impact varies according to the featured social information and the processing motivation of audience members.