کد مقاله | کد نشریه | سال انتشار | مقاله انگلیسی | نسخه تمام متن |
---|---|---|---|---|
882471 | 911941 | 2009 | 11 صفحه PDF | دانلود رایگان |
عنوان انگلیسی مقاله ISI
Say the right thing: Apologies, reputability, and punishment
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موضوعات مرتبط
علوم انسانی و اجتماعی
مدیریت، کسب و کار و حسابداری
بازاریابی و مدیریت بازار
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چکیده انگلیسی
This research investigates how and when apologies work. Findings from three studies suggest that apologies influence punishment decisions, but not by reducing concerns about recidivism or perceptions of bad intentions. The extent to which future expectancies or perceived intent mediates the effects of apologies on punishment depends on the offender's reputability. However, the perceived appropriateness of the response fully mediates the effect of apologies on punishment, regardless of the offender's reputability. Overall, the findings suggest that saying the right thing helps those who do the wrong thing, but not by influencing others' beliefs about their past intentions or future behaviors.
ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Consumer Psychology - Volume 19, Issue 2, April 2009, Pages 225–235
Journal: Journal of Consumer Psychology - Volume 19, Issue 2, April 2009, Pages 225–235
نویسندگان
David B. Wooten,