کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
886015 1471779 2015 15 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Information Accessed or Information Available? The Impact on Consumer Preferences Inferred at a Durable Product E-commerce Website
ترجمه فارسی عنوان
دسترسی به اطلاعات یا اطلاعات موجود؟ تأثیر بر ترجیحات مصرف کننده در وب سایت تجارت الکترونیک محصول پایدار
کلمات کلیدی
مدل های چند ویژگی انتخاب مصرف کننده، تنظیمات باز شده، تجارت الکترونیکی
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری بازاریابی و مدیریت بازار
چکیده انگلیسی


• Employing information accessed by online shoppers improves choice model performance over information available
• Firms can easily monitor the information consumers access as a by-product of their online operations
• In sum, this work offers a practical methodology incorporating information actually accessed by shoppers into choice models

Most previous choice modeling research infers preferences by assuming that consumers consider all the information available at the point-of-purchase. Because e-commerce sites increasingly incorporate tracking technologies that can monitor consumer behavior on their site, our research studies how incorporating the information accessed by consumers into a choice model impacts model performance and inferred preferences. We use data from an electronic goods manufacturer that monitored the attribute information accessed by 582 shoppers while they made Customize and Buy decisions at the firm's website. We find that incorporating the information accessed by consumers into the choice model provides more valid estimates of attribute preferences and better fitting choice models than models based on information available. Because firms can easily obtain this type of information as a by-product of their online operations, we propose that managers who monitor information acquisition and apply the information accessed model will have a useful methodology to gain a better understanding of consumer preferences.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Interactive Marketing - Volume 29, February 2015, Pages 11–25
نویسندگان
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