Communication technology: Pros and cons of constant connection to work

We examined the relationship between employees' attitudes related to communication technology (CT) flexibility, communication technology (CT) use, work-to-life conflict and work satisfaction. Based on data obtained from 193 employees, CT flexibility predicted more CT use. Further, CT use was associated not only with increased work satisfaction, but also with higher levels of work-to-life conflict. Finally, work-to-life conflict negatively predicted work satisfaction. Our findings point toward various trade-offs associated with CT use.

► Communication technology has positive and negative effects on work satisfaction.
► Effects are mediated through communication technology use and work-to-life conflict.
► Sample comprised of non-academic managers at a large southern university.