Recent optimization models and trends in location, relocation, and dispatching of emergency medical vehicles

Over the past 10 years, a considerable amount of research has been devoted to the development of models to support decision making in the particular yet important context of Emergency Medical Services (EMS). More specifically, the need for advanced strategies to take into account the uncertainty and dynamism inherent to EMS, as well as the pertinence of socially oriented objectives, such as equity, and patient medical outcomes, have brought new and exciting challenges to the field. In this context, this paper summarizes and discusses modern modeling approaches to address problems related to ambulance fleet management, particularly those related to vehicle location and relocation, as well as dispatching decisions. Although it reviews early works on static ambulance location problems, this review concentrates on recent approaches to address tactical and operational decisions, and the interaction between these two types of decisions. Finally, it concludes on the current state of the art and identifies promising research avenues in the field.