A framework for addressing the organisational issues of enterprise systems implementation

This research set out to synthesise a framework, from prior research, for analysing and understanding these organisational issues and to apply and refine the framework by studying four ES initiatives in different organisational and industry contexts. The findings from the case studies suggest that the framework can help understand how different approaches to managing ES implementations both address and influence the behaviours of key interest groups and hence the achievement of the benefits expected from the investment.