Effects of contracting out employment services: Evidence from a randomized experiment

In many countries welfare services that traditionally have been provided by the public sector are being contracted out to private providers. But are private contractors better at providing these services? We use a randomized experiment to empirically assess the effectiveness of contracting out employment services to private placement agencies. Our results show that unemployed at private placement agencies have a closer interaction with their case worker than unemployed at the Public Employment Service (PES); e.g., they receive more assistance in improving their job search technology. We do not find any overall difference in the chances of finding employment between private placement agencies and the PES, but this hides important heterogeneities across different types of unemployed. In particular, private providers are better at providing employment services to immigrants, whereas they may be worse for adolescents. Any effects tend to fade away over time.

► The effectiveness of private job placement is assessed with a randomized experiment.
► There is no overall difference in effectiveness between private and public providers.
► Unemployed at private providers have a closer interaction with their case worker.
► Private placement agencies are better at providing employment services to immigrants.
► Private placement agencies may be less effective for adolescents.