Collaborative working in a large pharmaceutical company: Developing better practices through a structurational schema

This paper presents the ongoing case study of a large pharmaceutical organisation currently undertaking a number of changes to their work practices. These collaborative changes are being facilitated by groupware systems. In many instances this has led to the rejection of or resistance to the more complex tools. The paper outlines research, based on a perspective informed by structuration theory, that provides the organisation with an approach to supporting staff in this new 'collaborative environment'. An example, drawn from the case study, shows how such support might be developed and presents a set of recommendations for supporting a particular group, based on this research schema.