Industrial Relations at Cummins India Limited - A Case Study

An industrial relations system consists of the whole gamut of relationships between employees and employees and between employees and employers which are managed by means of conflict and cooperation. It includes matter pertaining to employment conditions like pay, hours of works, leave with wages, health, and safety disciplinary actions, lay-off, dismissals retirements etc., laws relating to such activities, regulations governing labour welfare, social security, industrial relations, issues concerning with workers participation in management, collective bargaining, etc. The present research is a case study of the industrial relations scenario at Cummins India Limited. 50 respondents from the organization had been picked on the basis of random convenience sampling. It was found that industrial relations have been cordial, harmonious and collaborative since 2010.Communication and meeting with union representatives and workers is there on regular basis. The management representative, store managers regularly meet on weekly and monthly basis. Industrial relations manager conducts weekly meetings and resolves grievances immediately. In addition to this the senior leadership meets on monthly basis with union.CEO of the company also communicates the goals of the business and situations of the business to the employees on quarterly basis. The voices of the employees are captured during these meetings and the issues/grievances are resolved as per feasibility. Line managers and shop floor managers are regularly interacting with IR Department for day to day issues of production associates and communicating the issues to IR Department for resolving.