Impact of Changes in Service Sector in Shaping Business and Society Telecommunication Industry

Telecommunication Industry necessarily precludes the concept of service along with the business perspective. Telecommunication industry constitutes a vital part of the service sector in India. Changes in service sector have deep impact in shaping the business and society. The impact is positive as well as negative. The positive aspects are manifold and the negative aspects can be worked upon to keep them sustainable. Telecommunication products have variety of ranges and apart from the business growth the telecommunication products have considerable contribution in development of the society. The telecommunication business is going through constant changes or up gradations and there is always a corresponding change realized from business point of view and hence the proportional change witnessed by the society. The telecom companies through their commercial operations actively contribute to the progress of the society. In India, the rural market segment forms a considerable part of the entire geography and telecom industry plays a major role in the rural development initiatives promoted by the Government of India in most economic way. Telecom Company in addition to the profitability business perspective in urban areas also contributes to the rural development resulting social welfare as well. In the initial stages the telecom business was mainly profit focused and the telephone was supposed to be a luxury status symbol in the society. Telecommunication industry has an added advantage of the latest technological developments implementation at a faster rate. The latest technological trends improved the information exchange process with enhanced customer satisfaction resulting into the increased profitability.This paper focuses on the impact of the changes in service sector in shaping the Business and Society with respect to telecommunication industry in India.