An Integrated Success Model for an Electronic Health Record: A Case Study of Hakeem Jordan

Electronic Health Record (EHR) has been adopted in many countries due to its ability to enhance and raise the healthcare quality. In Jordan, an EHR called Hakeem was launched by His Majesty King Abdullah Bin Al-Hussien to improve the health care and quality of the country's medical sector. This research aims to build a model which assess the EHR in general and Hakeem in particular. In the assessment, the research has undertaken the task of integrating two models namely: the Delone and Mclean's information system success model, and the Balanced Scorecard. The models contributed to perspectives which assess the success of Hakeem. Triangulation methods using qualitative and quantitative methods were adopted. This involves an interview, and questionnaire which results were used to build a case study. Prince Hamzah Hospital which implements Hakeem is central to the study. The results showed all Internal perspectives proposed by the two integrated models have strongly influenced the success of Hakeem. Another obvious result is in the relation between the perspectives which affect each other and reflected on the EHR success. This research has proposed an integrated EHR model that could be used in assessing the success of any EHR implementation. For future research undertaking, it is recommended that external success factors such as political, economic, social and technological are studies.