The Technology, Technical Skill, and R&D Capability in Increasing Profitability on Indonesia Telecommunication Services Companies

The decline of customer growth rate, the decline of ARPU rate, and the decline of revenue caused problem of business sustainability for Indonesia telecommunication services companies which majority are small and medium enterprise. Furthermore companies confronted with the progress of new technology telecommunication an ongoing. To achieved high performance, the companies have to maintain distinctive capability which is own resources consist of technology, technical skill, and R&D capability in order to increase profitability. The aims of this paper is to examine the influence of technology, technical skill, and R&D capability toward profitability in Indonesia telecommunication services companies. The research findings that technology, technical skill, and R&D capability influence toward profitability significantly both partially and simultaneously. This is a solution to establish strong small and medium enterprise that support telecommunication business in Indonesia.