An alternative to the weighted score card approach to measuring performance: An analysis of English and Welsh probation boards

The UK government published a weighted score card approach in 2003 to analyse the performance of Probation Boards in England and Wales. However, there has not been a thorough analysis of whether non-parametric methods could provide more advanced options for analysing performance than the standard Weighted Score Card approach – a variant of the Balanced Score Card. Our results show there is considerable divergence in the ranks of Probation Boards from that of the WSC when we include the input variable ‘resource expenditure’ within a DEA model, calling into question recent policy initiatives to increase efficiency in the national probation service.