کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1009283 1482488 2015 9 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
Do online hotel rating schemes influence booking behaviors?
ترجمه فارسی عنوان
آیا برنامه های رتبه بندی هتل های آنلاین بر رفتار های رفتار تاثیر می گذارد؟
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری استراتژی و مدیریت استراتژیک
چکیده انگلیسی

Travelers’ hotel booking behaviors increasingly depend on peers' opinions and online ratings. This study investigates the effects of online hotel ratings on travelers' attitudes toward the hotel and booking intentions, using a 2 × 2 experimental research design. The results suggest that online rating lists are more useful and credible when published by well-known online travel communities (e.g., TripAdvisor). More favorable attitudes toward a hotel and higher booking intentions emerge when the hotel appears in best hotels lists. Finally, for the entries on best hotels lists, better attitudes and higher booking intentions result if the list is published on a well-known online travel community (Tripadvisor), whereas for entries on a worst hotel list, attitudes and booking intentions decrease even further if the list appears on TripAdvisor.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: International Journal of Hospitality Management - Volume 49, August 2015, Pages 28–36
نویسندگان
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