کد مقاله کد نشریه سال انتشار مقاله انگلیسی نسخه تمام متن
1011435 1482591 2015 8 صفحه PDF دانلود رایگان
عنوان انگلیسی مقاله ISI
An exploratory study on the perceived work stress by individual characteristics: The case of Egyptian hotels
ترجمه فارسی عنوان
مطالعه اکتشافی بر استرس کاری درک شده توسط ویژگی های فردی: مورد هتل های مصر
کلمات کلیدی
استرس کاری ؛ مدیران؛ کارکنان خط مقدم؛ مصر، صنعت هتل
موضوعات مرتبط
علوم انسانی و اجتماعی مدیریت، کسب و کار و حسابداری گردشگری، اوقات فراغت و مدیریت هتلداری
چکیده انگلیسی

This paper explores the common work stress in a sample of Egyptian managers and employees. It investigates the differences and frequency of work stress by individual characteristics such as job level, gender and marital status. The researcher distributed a self-administered questionnaire to a sample of N = 140 managers and N = 400 front-line employees at 40 Egyptian five-star hotels. The results revealed that role conflict, role ambiguity and workload were the most common stressors for managers and employees. In addition, hotel managers experienced significantly more stress than front-line employees did. Female employees indicated significantly more stress than did their male counterparts. Some implications for practice are discussed such as recruiting employees who can function optimally even in stressful situations, which would help lower costs.

ناشر
Database: Elsevier - ScienceDirect (ساینس دایرکت)
Journal: Journal of Hospitality and Tourism Management - Volume 25, December 2015, Pages 11–18
نویسندگان
,